Your Satisfaction is Our Priority
At Sunset High Co, we believe that our relationship with you doesn’t end when you purchase your eBike or scooter. We are committed to providing exceptional after-sales support to ensure you have a smooth and enjoyable riding experience. Our goal is to help you maintain and enjoy your eBike for years to come.
What We Offer
Comprehensive Warranty
All our eBikes and scooters come with a manufacturer’s warranty to protect against defects in materials and workmanship. Please refer to the specific warranty terms provided with your purchase for detailed information.
Maintenance and Repairs
Our skilled technicians are here to keep your eBike in top condition. We offer a full range of maintenance and repair services, including:
- Routine Check-Ups: Regular maintenance to keep your eBike running smoothly.
- Electrical System Repairs: Troubleshooting and repairing any issues with the motor, battery, or other electrical components.
- Mechanical Repairs: Fixing brakes, gears, tires, and more to ensure your safety and performance.
- Software Updates: Ensuring your eBike’s software is up to date for optimal performance.
Genuine Parts and Accessories
We stock a wide range of genuine parts and accessories to enhance your eBike’s performance and customize your ride. From replacement batteries to specialized tires, we have everything you need.
Expert Advice and Support
Our team of eBike experts is always available to answer your questions and provide guidance. Whether you need help with troubleshooting, maintenance tips, or advice on upgrades, we are here to assist you.
Service Packages
We offer a variety of service packages to meet your needs:
- Basic Tune-Up Package: Includes a safety inspection, brake adjustments, tire pressure check, and chain lubrication.
- Comprehensive Service Package: A thorough inspection and servicing of all components, including a full electrical system check and software updates.
- Custom Repair Package: Tailored solutions for any specific issues or upgrades you require.
How to Get Support
Getting after-sales support from Sunset High Co is easy:
- Contact Us: Reach out to our support team via email at support@sunsethighco.ca or call us at (insert phone number).
- Schedule an Appointment: Book a service appointment online or visit our store in Elliston.
- Visit Our Service Center: Bring your eBike to our service center for maintenance or repairs.
- Remote Assistance: For minor issues, we offer remote troubleshooting and support to help you resolve problems without leaving your home.
Contact Us
For more information about our after-sales support services, please visit our website or contact us at support@sunsethighco.ca. For specific inquiries, you can reach out to Robert at robert@sunsethighco.ca or Barbara at barbara@sunsethighco.ca.
At Sunset High Co, we are dedicated to ensuring you get the most out of your eBike. Our after-sales support team is here to help you every step of the way.
